We understand that plans can change. Our cancellation and refund policy is designed to be clear and fair for all guests.
1. Standard Cancellation Policy
Free Cancellation – Up to 72 Hours Before Check‑In
Cancellations made 72 hours or more before the scheduled check‑in time can be made without any charges. Any advance paid will be eligible for a full refund.Partial Retention – 48 to 24 Hours Before Check‑In
For cancellations made between 48 to 24 hours prior to check‑in, 25% of the total booking amount will be charged as a cancellation fee. The remaining amount, if any, will be refunded.Late Cancellation / No‑Show – Within 24 Hours
Cancellations made within 24 hours of the scheduled check‑in, or if the guest does not arrive (no‑show), will be charged 100% of the total booking amount. In such cases, no refund will be applicable.
2. Refund Process
Where a refund is applicable as per the above policy, it will be processed to the original mode of payment used at the time of booking.
Refund timelines may vary based on bank and payment gateway processes and can typically take a few working days to reflect in your account.
For bookings made through third‑party platforms (OTAs), guests are requested to follow the respective platform’s refund and cancellation process as well.
Online Booking & Payment Discrepancy Policy
1. Booking Confirmation
A booking shall be considered confirmed only when:
The payment is successfully processed, and
The guest receives an official booking confirmation from Uttam Shanti via email, WhatsApp, or SMS.
If one or both of these steps are incomplete, the booking may be treated as unconfirmed.
2. Payment & System Discrepancies
In some cases, a guest may complete a booking on the website but:
The payment fails, or
The amount is debited from the guest’s account but is not received in Uttam Shanti’s system, or
The reservation is not reflected in our system due to technical errors, then such bookings will be treated as unconfirmed until verified by the hotel.
3. Guest Responsibility in Case of Discrepancy
If you face any of the above issues, you are requested to immediately contact Uttam Shanti with:
Proof of payment (screenshot, transaction ID, bank reference, etc.)
Your booking details (name, dates of stay, room type, contact number)
4. Post‑Verification Outcomes
Upon verification by Uttam Shanti:
If the payment has been successfully received
The booking will be honoured, subject to room availability for the chosen dates.
If the room is no longer available for those dates
You will be offered either:An alternative date for your stay, or
A full refund of the received payment.
If the payment has not been received by Uttam Shanti
The booking will be considered invalid, and no reservation will be guaranteed.
You may be requested to make a fresh booking with successful payment to confirm your stay.
5. Limitation of Liability for Payment Issues
Uttam Shanti shall not be held liable for:
Payment failures arising due to bank or server issues
Delays in payment gateway processing
Technical glitches, interruptions or errors that are beyond the control of Uttam Shanti
Guests are encouraged to keep payment confirmations and bank messages safely until their stay is completed.
- Personal information shared during booking will be kept confidential.
- We do not sell or share your data with third parties, except as required by law.
Uttam Shanti reserves the right to update or modify these terms at any time without prior notice.
These terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in that particular city
Office Address : C21/88A-1,Shanti Market (Opp. I.M.A blood bank) Lahurabir, Varanasi-221001
Contact Number: +919554422133, +919554822133
Email us: contact@uttamshanti.in