Privacy Policy – Uttam Shanti
Last updated: 18 march 2026
This Privacy Policy explains how Uttam Shanti (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit or make a booking through our websites uttamshanti.in and uttamshanti.com (collectively, the “Website”) or when you contact us through other channels.
By accessing or using our Website, submitting an enquiry or making a reservation, you agree to the practices described in this Privacy Policy.
1. Who We Are
Hotel Name: Uttam Shanti
Website Domains:
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uttamshanti.in
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uttamshanti.com
Address:
C21/88A‑1, Shanti Market
(Opp. I.M.A Blood Bank)
Lahurabir, Varanasi – 221001, India
Contact:
Phone: +91 95544 22133, +91 95548 22133
Email: contact@uttamshanti.in
We are the data controller for the personal information collected through our Website and during the booking process.
2. Information We Collect
We may collect the following categories of information:
2.1 Information You Provide Directly
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Contact details: Name, email address, phone number, address.
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Booking details: Dates of stay, number of guests, room preferences, special requests.
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Payment details: Limited payment‑related information such as transaction IDs or payment status (full card data is typically collected and processed securely by payment gateways, not stored by us).
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Identification details (at check‑in): Government‑issued ID such as Aadhaar, Voter ID, Passport or Driving Licence, as required by Indian regulations.
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Communication content: Messages you send via enquiry forms, email, WhatsApp or phone calls.
2.2 Information Collected Automatically
When you visit our Website, certain information may be collected automatically, such as:
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IP address and approximate location
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Browser type and version
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Device type and operating system
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Date/time of visit, pages viewed and time spent on the Website
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Referring website or URL
This data is generally collected using standard web technologies (such as server logs and, if implemented, cookies or analytics tools) and helps us understand how visitors use the Website.
2.3 Information from Third Parties
We may receive limited personal information from:
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Online travel agencies (OTAs) and booking platforms when you book our hotel through them.
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Payment gateway providers regarding payment status and transaction confirmations.
The information we receive depends on the policies of those third‑party services.
3. How We Use Your Information
We may use your personal information for the following purposes:
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To process and manage bookings:
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Confirming reservations and stays
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Communicating booking details and updates
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Handling modifications, cancellations and refunds
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To provide guest services:
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Responding to enquiries and requests
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Personalising your stay based on preferences (such as room or bedding choices)
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Arranging special services (e.g., local transport, basic pilgrimage guidance)
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To operate and improve the Website:
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Monitoring usage patterns and performance
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Enhancing user experience and content
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Securing the Website and preventing misuse or fraud
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For legal and regulatory compliance:
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Maintaining records as required by local laws and hotel regulations
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Responding to lawful requests from authorities
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For communication and marketing (limited):
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Sending booking confirmations, pre‑arrival information and post‑stay communication
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Occasionally sharing updates, offers or news about Uttam Shanti, where permitted by law and subject to your preferences
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You can request to opt out of non‑essential marketing communication at any time.
4. Legal Basis for Processing (Where Applicable)
Depending on your jurisdiction, we may process your personal information based on one or more of the following legal grounds:
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Performance of a contract: To manage your reservation and deliver hotel services you request.
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Compliance with legal obligations: To meet regulatory and record‑keeping requirements.
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Legitimate interests: To operate and improve our Website and services, prevent misuse and ensure security, while respecting your privacy.
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Consent: For certain optional activities (such as some types of marketing communication), where required.
5. Cookies and Tracking Technologies
Our Website may use cookies or similar tracking technologies to:
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Remember certain preferences or choices
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Improve site performance and security
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Understand how visitors use the Website in aggregate
You can usually control cookies through your browser settings. Disabling certain cookies may, however, affect the functionality or performance of the Website.
If you implement any specific analytics or remarketing tools (e.g., Google Analytics), you should add brief tool‑specific language here.
6. How We Share Your Information
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We do not sell your personal data. We may share information in the following limited circumstances:
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Service providers and partners:
With trusted third parties who assist us in operating our business and delivering services, such as:-
Payment gateway providers
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IT/hosting providers
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Communication tools (email, SMS, WhatsApp providers)
These parties are typically bound by confidentiality and data protection obligations.
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Booking and OTA platforms:
Where you book through an online travel agency or third‑party platform, your data is also processed according to their respective privacy policies. -
Legal or regulatory authorities:
When required by law, court order or governmental request, or to protect our rights, guests, staff or property. -
Business transfers:
In the unlikely event of a merger, acquisition, reorganisation or transfer of assets, guest information may be transferred as part of that process, subject to appropriate safeguards.
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7. Data Retention
We retain personal information only for as long as necessary to:
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Complete the purposes outlined in this Privacy Policy
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Fulfil contractual and legal obligations
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Resolve disputes and enforce agreements
Guest and booking records may be kept for a period consistent with applicable hotel, tax and regulatory requirements in India.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Unauthorised access or disclosure
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Accidental loss, alteration or destruction
These measures may include restricted access, secure systems and careful handling of paper and electronic records. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your jurisdiction and applicable law, you may have some or all of the following rights in relation to your personal information:
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Right to access the personal information we hold about you
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Right to request correction of inaccurate or incomplete data
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Right to request deletion of your data in certain circumstances
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Right to object to certain types of processing or to request restriction of processing
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Right to withdraw consent where processing is based on consent (without affecting prior lawful processing)
To exercise any of these rights, you can contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
10. Third‑Party Links
Our Website may contain links to third‑party websites, services or platforms (for example, booking portals, map services or social media pages). We are not responsible for the privacy practices or content of those third‑party sites.
You are encouraged to review the privacy policies of those third parties before providing any personal information.
Our services are not directed toward children below the age permitted by local law to enter into contracts (typically 18 years in India). We do not knowingly collect personal information from children without appropriate parental or guardian consent, where required.
If you believe a child has provided personal data to us without consent, please contact us so we can take appropriate steps.
While our primary operations are based in India, some of our service providers or technical infrastructure may be located in other countries. This can mean that your personal information may be transferred to, or processed in, jurisdictions outside your own.
In such cases, we aim to ensure that adequate safeguards are in place to protect your data, consistent with applicable data protection laws.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.
The updated version will be posted on uttamshanti.in and uttamshanti.com with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.
These terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in that particular city
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, you may contact us at:
Office Address : C21/88A-1,Shanti Market (Opp. I.M.A blood bank) Lahurabir, Varanasi-221001
Contact Number: +919554422133, +919554822133
Email us: contact@uttamshanti.in